FAQ's
01 How long does it take to ship my order?
All items take up to 2 weeks to make and ship.
All UK orders aim to be delivered in 2 business days (subject to courier) from being shipped, orders to (subject to carrier and customs and excise) Europe 5-7 business days and the rest of world 8-10 business days.
If you have an urgent request we may be able to arrange for it to be with you sooner, if this is the case, let us know when you order or email hello@bearandbabe.com and we will try to help.
Online orders are available to collect from B Biscuit ( 77 Junction Rd, Sharrow, Sheffield S11 8XA ), please check opening times as they are subject to change. Please wait until you receive an email confirming your order is ready and present the email with your name and order number when collecting.
Please note: Postage is calculated based on original listing price, before any discounts or reductions as it is based on weight/size of parcel as well as value. All import charges and taxes on orders outside the United Kingdom are to be covered by the customer, this includes returns and exchanges.
UK including Northern Island, Isle of Man & Channel Islands
0-£25 - £2.50 - Royal Mail Standard Second Class
over £25 - £4.00 - Royal Mail Tracked 48
Europe
Unfortunately due to recent changes in EU law, we are now unable to ship directly to Europe. We would suggest posting to someone in the UK who can then send it on as a "gift" instead of commercial order to avoid import and custom charges. If you have any questions, please email us at hello@bearandbabe.com
Rest of the World (please see Royal Mails website for detailed shipping time to your designated country)
Please note do to increased costs, we do not ship to USA. Orders would need to be shipped locally before then forwarded on at your own expense and forfeiting our liability for damages/injuries caused by our items
£0 - £25 - £12.00
£25 - £50 - £14.50
£50 - £75 - £20.00
£75 - £100 - £25.00
£100 and over - £30.00
*If you are outside the UK and would like it couriered, please email us at hello@bearandbabe.com for more options.
02 How can I pay for my order?
Currently, we accept Apple Pay, Google Pay, Mastercard, Visa, American Express and PayPal
03 Returns & refunds
Returns on standard sized products are only accepted if the item(s) have not been washed or worn and return to ourselves in the same condition it was issued. If it has, the order will be returned to you.
We accept orders that are returned within 14 days of you receiving it if you change your mind. You will receive a full refund, minus postage.
If your order does not arrive in a timely fashion, please let us know as soon as possible so we can chase the provider. Any refund and/or replacement will be processed once the delivery partner has classed the parcel as lost as per their standard terms (e.g, for Royal Mail, it is 25 days AFTER the date it was meant to be delivered. As it may still arrive, we do not send replacement items or issue refunds until this time as passed.
We do not accept returns on custom orders where the item has been adapted to your own specific requirements.
If you do receive an order that has a fault or is not up to our high standards, please email hello@bearandbabe.com as soon as possible whereby a full refund or exchange will be offered on the basis of suitable evidence.
04 Looking after your Bear & Babe creations
To maintain integrity and quality, all items should be washed inside out on a 30 degree washed and never tumbled dry. Please check individual products for specific guidance, for example prints with foil detailing may be handwash only.
05 Sizing details
Sizing information is listed on the product page and can also be found here. If the size is not listed or you have any specific requirements or questions, please email hello@bearandbabe.com and we will try to accommodate your requests as much as possible.As all items are handmade and to order, there may be slight discrepancies in sizing and from images shown.
06 I would love to stock Bear & Babe in my shop, do you offer wholesale?
Yes! We work with carefully selected shops and boutiques, if you would like more information, email hello@bearandbabe.com
07 Do you work with bloggers and content creators?
Of course, we are always looking to collaborate with those interested in our clothes, email hello@bearandbabe.com and we can arrange for some samples to sent over.