01 How long does it take to ship my order?

All items take up to 2 weeks to make and ship.

All UK orders aim to be delivered between 1 and 2 business days (subject to courier) from being shipped, orders to (subject to carrier and customs and excise) Europe 3-5 business days and the rest of world 7-10 business days.

If you have an urgent request we may be able to arrange for it to be with you sooner, if this is the case, let us know when you order or email hello@bearandbabe.com and we will try to help.

Online orders are available to collect from Noa's Arc which is in the main courtyard at Dyson Place, please check opening times as they are subject to change. Please wait until you receive an email confirming your order is ready and present the email with your name and order number when collecting.

Please note: All import charges and taxes on orders outside the United Kingdom are to be covered by the customer, this includes returns and exchanges.

England, Scotland & Wales

All orders are shipped either Royal Mail First Class or DPD Next Day, costs depending on your shopping basket:

1-199g - Royal Mail Standard first class

200g and over - £4.75 - DPD Next Day*

*Orders 200g and over to Scottish Islands and Highlands are not covered by DPD's standard service so are sent Royal Mail Signed For.

Northern Island, Isle of Man & Channel Islands

All orders are shipped Royal Mail First Class, costs depending on your shopping basket subtotal:

£0 - £25.00 - £2.50 - Royal Mail Standard First Class

£25 - £50 - £4.50 - Royal Mail Standard First Class

£50 - £75 - £6.00 - Royal Mail First Class Signed For

£75 - £100 - £10 - Royal Mail First Class Signed For

£100 and over - £12.50 - Royal Mail First Class Signed For

Europe

All orders are shipped Royal Mail International Tracked and Signed, costs depending on your shopping basket subtotal:

£0 - £25 - £8.00

£25 - £50 - £10.00

£50 - £75 - £15.00

£75 and over - £20.00

Rest of the World

All orders are shipped Royal Mail International Tracked and Signed, costs depending on your shopping basket subtotal:

Please note do to increased costs, we do not ship to USA. Orders would need to be shipped locally before then forwarded on at your own expense and forfeiting our liability for damages/injuries caused by our items  

£0 - £25 - £10.00

£25 - £50 - £12.50

£50 - £75 - £18.00

£75 - £150 - £22.50

£150 and over - £30.00

02 How can I pay for my order?

Currently, we accept Apple Pay, Google Pay, Mastercard, Visa, American Express and PayPal

03 Returns & refunds

Returns on standard sized products are only accepted if the item(s) have not been washed or worn and return to ourselves in the same condition it was issued. If it has, the order will be returned to you.

We accept orders that are returned within 14 days of you receiving it if you change your mind. You will receive a full refund, minus postage.

If your order does not arrive in a timely fashion, please let us know as soon as possible so we can chase the provider. Any refund and/or replacement will be processed once the delivery partner has classed the parcel as lost as per their standard terms (e.g, for Royal Mail, it is 25 days AFTER the date it was meant to be delivered. As it may still arrive, we do not send replacement items until this time as passed.

We do not accept returns on custom orders where the item has been adapted to your own specific requirements.

If you do receive an order that has a fault or is not up to our high standards, please email hello@bearandbabe.com as soon as possible whereby a full refund or exchange will be offered.

04 Looking after your Bear & Babe creations

To maintain integrity and quality, all items should be washed inside out on a 30 degree washed and never tumbled dry. Please check individual products for specific guidance.

05 Sizing details

Sizing information is listed on the product page and can also be found here. If the size is not listed or you have any specific requirements or questions, please email hello@bearandbabe.com and we will try to accommodate your requests as much as possible.As all items are handmade and to order, there may be slight discrepancies in sizing and from images shown. 

06 I would love to stock Bear & Babe in my shop, do you offer wholesale?

Yes! We work with carefully selected shops and boutiques, if you would like more information, email hello@bearandbabe.com

07 Do you work with bloggers and content creators?

Of course, we are always looking to collaborate with those interested in our clothes, email hello@bearandbabe.com and we can arrange for some samples to sent over.